Check out our frequently asked questions below. If you still can't find your answer, please contact us at support@deardiary.in. We are happy to support you!

We currently offer shipping within India. We do not offer international shipping at this time.

All orders process and ship Monday - Friday, excluding weekends and holidays. If the order is placed after the daily cut-off time, it will be processed the following business day. Please note, business days do not include weekends or holidays.

Order status and tracking updates will be sent via email notifications. If you have any order status questions, contact us at support@deardiary.in with your order number.

In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately with photos of the item(s) at support@deardiary.in within 3 days of receiving the order. We will work with you to arrange a resolution. Order issues reported outside this timeframe may not be eligible to be reviewed.

We are not able to modify or cancel an order once it has been placed. However, if you decide you’d like to return the product after receiving it, you may. See our return policy for more details.

Return orders must be returned within 7 days of receiving the order, in unused/unopened condition, to be eligible for a refund. Customers are responsible for return shipping and any initial shipping fees are non-refundable. Your return request may be approved on the basis of the quality checks conducted by our team.

To initiate an eligible return request, please contact us at support@deardiary.in for return instructions. Please include your order ID, item(s) you'd like to return, reason for return, and images showing the product condition. If eligible for return, we will share return instructions and next steps.

Once your return has been received and confirmed to be in the correct condition, your refund will be issued to the original payment method withn 5-7 business days.

It is the responsibility of the customer to provide an accurate address when entering their shipping information at checkout. No refunds or replacements will be issued for orders confirmed to have been delivered to the address provided at checkout. We strongly recommend double-checking your shipping address during checkout as well as checking the address on your order confirmation email for accuracy. For any questions regarding your order after it has already shipped, please contact the shipping carrier directly with your tracking number ready.